Spa Party Agreement
2902 W Cary St., Richmond VA 23221
Welcome to Perception Organic Spa! We are so pleased that you have chosen us to pamper and share this special moment with.
Below is a list of things we will need to start the process of scheduling your party:
Your name and contact information including phone number, address and email.
The first and last names of all guests joining your spa party.
A list of all services/treatments you all would like to receive.
The date and time frame you would like to schedule your party.
A signed copy of our Spa Party Agreement form and a card on file (required prior to any holding of appointment).
TARDINESS/NO SHOWS: In order to effectively accommodate your group, your promptness is required and appreciated. We cannot guarantee appointments for party members arriving more than 10 minutes past their scheduled appointment times. This is considered a no show/late cancellation. If time allows, the client will have the option of accepting an abbreviated version of the scheduled service at no discount. Guests will be charged the full amount of the service for all services booked.
It is important to note that to make sure everything goes smoothly, everyone arrives on time and is ready for his or her scheduled services. It is not possible to switch appointment times or services around on the day of the party to accommodate late guests.
CANCELLATIONS: Cancellations for parties require a minimum of 72 hours prior to the date of services being received. If cancellation is given in proper time frame and
guests have paid in full, the total amount paid will be refunded. If cancelled within 72 hours, 50% of total amount paid will be refunded, and if cancelled or no- show day of anticipated services, 100% of cost of services will be charged.
GRATUITIES: A 25% gratuity will automatically be added to all services at the time of final payment.
FOOD AND DRINK: Groups are welcome to bring in cold food/beverages for their party. Alcohol is limited to one bottle of champagne. Perception is able to supply dishes, glasses, and silverware. We also have refrigeration for your convenience and our team will take care of the cleanup.
Frequently asked questions
Who can guide me in selecting my treatments?
Our Spa Coordinator can help you plan your perfect spa experience via phone or email, and any of our knowledgeable team members can answer questions that you may have.
Is there an age requirement?
Children under the age of 12 may receive nail services only. Individuals ages 13-17 may also receive massages and facials but must be accompanied by a parent or guardian in the treatment room.
What if I have specific health considerations?
It is important to notify our spa team of any medical conditions. This could include high blood pressure, heart conditions, recent surgeries, allergies, or pregnancy. With any medical condition(s) we recommend that you check with your doctor prior to scheduling any treatments. Additionally, we are only wheelchair accessible for nail and wax treatments.
What about my comfort?
The enjoyment of your visit is very important to us. Please notify a team member immediately should you ever feel any discomfort. Peace and quiet are essential elements in providing a relaxing spa experience, so please silence all electronic devices during your treatment.
When should I arrive for my appointment?
To make the most of your spa experience, we ask that you arrive at least 10 minutes prior to your service start time. This also allows you to relax and unwind before your appointment begins. We are located in Cary Town, a popular Richmond destination, which may make it more difficult to find parking, especially on the weekends.
What if I am late for my appointment?
Your service is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time so as not to inconvenience other guests with appointments after yours.
What if I need to cancel or reschedule?
We require at least 48 hours' notice to cancel or change appointments.
Please note that same day cancellations are subject to be charged 50% of the total service cost and no shows will be charged 100% of the total service cost.
Should I leave a gratuity for my service provider?
Yes. We accept tips in the form of cash and credit and we now offer Venmo as a preferred option.
What if I'm late for my appointment?
Your appointment is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time in our efforts to not inconvenience other guests.
A minimum of 20% gratuity is automatically added at checkout to spa parties and packages.
These gratuities may be increased at your digression but may not be lowered from 20%.