Please note that appointments that are canceled within 48 hours are subject to 50% charge of total service cost. No show's are subject to 100% of service charge. There are not exceptions to this policy.
A minimum of 20% gratuity is strongly recommended at the end of your spa services. For spa parties and packages a minimum of 20% gratuity is automatically added at the end of your services. Therapist gratuities may be adjusted at your discretion but may not be lowered from 20% for spa parties and spa packages.
There are no substitutions for packages, but you may upgrade a service and pay the difference. In addition, you may buy the whole package and use the services on different days.