Who can guide me in selecting my treatments?

Our Spa Coordinator can help you plan your perfect spa experience via phone or email, and any of our knowledgeable team members can answer questions that you may have.

 

Is there an age requirement?

Children under the age of 12 may receive nail services only. Individuals ages 13-17 may also receive massages and facials but must be accompanied by a parent of guardian in the treatment room.

 

What if I have specific health considerations?

It is important to notify our spa team of any medical conditions. This could include high blood pressure, heart conditions, recent surgeries, allergies, or pregnancy. With any medical condition(s) we recommend that you check with your doctor prior to scheduling any treatments. Additionally, we are only wheelchair accessible for nail and wax treatments. 

 

What about my comfort?

The enjoyment of your visit is very important to us. Please notify a team member immediately should you ever feel any discomfort. Peace and quiet are essential elements in providing a relaxing spa experience, so please silence all electronic devices during your treatment.

 

When should I arrive for my appointment?

To make the most of your spa experience, we ask that you arrive at least 10 minutes prior to your service start time. This also allows you to relax and unwind before your appointment begins.

 

What if I am late for my appointment?

Your service is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time so as not to inconvenience other guests with appointments after yours.

 

What if I need to cancel or reschedule?

We require at least 48 hours' notice to cancel or change appointments.

Please note that same day cancellations are subject to be charged 50% of the total service cost and no shows will be charged 100% of the total service cost.

 

Should I leave a gratuity for my service provider?

Yes. We accept tips in the form of cash and credit and we now offer Venmo as a preferred option.

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What if I'm late for my appointment?

Your appointment is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time in our efforts to not inconvenience other guests. 

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A minimum of 20% gratuity is automatically added at checkout to spa parties and packages.

These gratuities may be increased at your digression but may not be lowered from 20%.