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About us

We are committed to providing our clients with the highest level of relaxation in a truly peaceful environment through the use of green practices and organic products.

We strategically select retail partners that share our passion for the environment and the well-being of our clients. Our commitment to natural products includes using organic or wild-crafted whenever possible. We seek out products that are free of toxins, parabens, surfactants, synthetic fragrances, and dyes. Animal testing is not tolerated by our spa and we choose to partner with brands that respect the same values.


In addition, we strive to use only recycled materials for all of our packaging, paper products, retail bags, and marketing collateral.

Lots of careful thought and love went into making Perception Organic Spa a home. Our loyal clients say we are one-of-a-kind and look forward to returning again and again. We welcome you to join our family! After just one signature service in our spa, you will see why so many clients have made Perception their "home". 

Frequently asked questions

Who can guide me in selecting my treatments?

Our Spa Coordinator can help you plan your perfect spa experience via phone or email, and any of our knowledgeable team members can answer questions that you may have.


Is there an age requirement?

Children under the age of 12 may receive nail services only. Individuals ages 13-17 may also receive massages and facials but must be accompanied by a parent or guardian in the treatment room.


What if I have specific health considerations?

It is important to notify our spa team of any medical conditions. This could include high blood pressure, heart conditions, recent surgeries, allergies, or pregnancy. With any medical condition(s) we recommend that you check with your doctor prior to scheduling any treatments. Additionally, we are only wheelchair accessible for nail and wax treatments.


What about my comfort?

The enjoyment of your visit is very important to us. Please notify a team member immediately should you ever feel any discomfort. Peace and quiet are essential elements in providing a relaxing spa experience, so please silence all electronic devices during your treatment.


When should I arrive for my appointment?

To make the most of your spa experience, we ask that you arrive at least 10 minutes prior to your service start time. This also allows you to relax and unwind before your appointment begins. We are located in Cary Town, a popular Richmond destination, which may make it more difficult to find parking, especially on the weekends. 

What if I am late for my appointment?

Your service is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time so as not to inconvenience other guests with appointments after yours.


What if I need to cancel or reschedule?

We require at least 24 hours' notice to cancel or change appointments.

Please note that same day cancellations are subject to be charged 50% of the total service cost and no shows will be charged 100% of the total service cost.


Should I leave a gratuity for my service provider?

Yes. We accept tips in the form of cash and credit and we now offer Venmo as a preferred option.

What if I'm late for my appointment?

Your appointment is scheduled to begin and end at a specific time. In the event that you arrive late, your treatment will end at the scheduled time in our efforts to not inconvenience other guests. 


A minimum of 20% gratuity is automatically added at checkout to spa parties.

These gratuities may be increased at your digression but may not be lowered from 20%. 

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